Your cart
There are no more items in your Basket
Privacy Policy
Last Updated: 01/01/2025
At THEWINERACK LTD we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.thewinerack.co.uk (the “Site”) and make purchases from our store. Please read this policy carefully to understand how we handle your personal data.
1. Information We Collect
We may collect and process the following data about you:
• Personal Identification Information: Name, email address, postal address, phone number, and payment details.
• Order Information: Products purchased, delivery address, and billing information.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
• Usage Data: Information about how you use our website, such as browsing activity, pages visited, and products viewed or purchased.
2. How We Use Your Information
We use the information we collect for the following purposes:
• To process your orders and provide the goods and services you request.
• To manage your account and provide customer support.
• To improve our website, products, and services based on your feedback and usage.
• To communicate with you about your order, special offers, promotions, and updates.
• To comply with our legal obligations, including age verification for alcohol purchases.
3. Legal Basis for Processing Your Data
We process your personal data based on the following legal grounds under the General Data Protection Regulation (GDPR):
• Consent: You have given consent for us to process your personal data, e.g., for marketing communications.
• Contractual necessity: To fulfill our contract with you, such as processing orders or providing customer support.
• Legitimate interests: To improve our services and provide relevant marketing content.
4. Opt-In for Marketing Communications
4.1 By default, we will only send marketing communications if you opt-in by ticking the appropriate box during your checkout process or by signing up for our newsletter.
4.2 You can withdraw your consent at any time by unsubscribing from our emails or updating your preferences in your account settings.
4.3 We will only use your email address to send you information about promotions, new products, and other relevant marketing materials if you have expressly opted-in.
4.4 You can opt-out of marketing communications at any time by clicking the “unsubscribe” link at the bottom of our marketing emails or contacting us directly at [your email].
5. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with:
• Service providers that help us fulfill orders, such as delivery companies, payment processors, and email service providers.
• Legal authorities if required by law to comply with legal obligations or protect the rights and safety of others.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
• Right of access: You can request copies of the personal data we hold about you.
• Right to rectification: You can ask us to correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to erasure: You can request that we erase your personal data under certain conditions.
• Right to restriction of processing: You can request that we restrict the processing of your personal data under certain conditions.
• Right to data portability: You can request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
• Right to object: You can object to the processing of your personal data under certain conditions, including for direct marketing purposes.
To exercise any of these rights, please contact us at [your email].
8. Security of Your Information
We take the security of your personal data seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure, so we cannot guarantee its absolute security.
9. Cookies
Our website uses cookies to improve your experience while using the Site. Cookies are small text files stored on your device that help us recognize you when you visit the website. You can choose to accept or decline cookies through your browser settings.
10. Age Verification
As we sell alcohol, we are required by law to verify that you are over the age of 18. By purchasing from our website, you confirm that you are 18 years of age or older. We may request age verification upon delivery, and orders will be cancelled if the recipient cannot provide valid ID.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.
12. Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal data, please contact us at:
orders@thewinerack.co.uk